1. Introduction

Limra Overseas Education (‘Company’, ‘we’, ‘us’, or ‘our’) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect and process personal data in connection with the services we provide.

By using our services, website, or any associated platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

• Full legal name, date of birth, gender, and nationality
• Passport number, national identity card details, and other government-issued identification
• Contact details including phone number, email address, and residential/mailing address

2.2 Academic and Professional Information

• Educational qualifications, transcripts, and certificates
• Work experience details, employment records, and references
• Language proficiency test scores (IELTS, TOEFL, PTE, etc.)
• Statement of purpose, letters of recommendation, and application essays

2.3 Financial Information

• Bank statements and proof of financial capacity as required for applications
• Payment information for service fees (processed securely through authorized payment gateways)

2.4 Technical Information

• IP address, browser type, operating system, and referring URLs when you visit our website
• Cookie data and session information for analytics and website improvement purposes

2.5 Communication Data

• Records of correspondence, emails, chat messages, and notes from consultations
• Feedback, surveys, and satisfaction responses

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your university and visa applications
• To communicate with you regarding your application status, consultations, and service updates
• To provide personalised advice and recommendations suited to your academic profile and goals
• To comply with legal obligations, including obligations imposed by immigration authorities
• To process payments and manage billing
• To send you relevant updates, newsletters, and promotional information (with your consent)
• To improve our services, website functionality, and client experience
• To detect and prevent fraudulent activity

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to fulfil the services you have engaged us for
• Legal obligation: to comply with applicable laws and regulatory requirements
• Legitimate interests: to improve and develop our services and maintain business operations
• Consent: where you have provided explicit consent for specific processing activities such as marketing communications

5. Sharing of Information

We do not sell, trade, or rent your personal information. We may share your data with the following categories of third parties, only as necessary:

• Educational institutions and universities to which you are applying
• Embassies, consulates, and immigration authorities for visa processing
• Authorised partner organisations, such as test centres or accommodation providers, as required for your services
• Payment processors and financial institutions for billing purposes
• Government agencies and law enforcement where legally required

All third parties with whom we share data are required to handle it in accordance with applicable data protection laws and are not permitted to use it for any other purpose.

6. International Data Transfers

As an overseas education consultancy, the nature of our services requires the transfer of your personal data to institutions, embassies, and partner organisations in other countries. These transfers are carried out with appropriate safeguards in accordance with applicable data protection regulations.

By using our services, you acknowledge and consent to such international transfers of your personal data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with applicable legal, regulatory, accounting, or reporting obligations
• Resolve disputes and enforce our agreements

Generally, client data is retained for a period of seven (7) years following the conclusion of services, after which it is securely deleted or anonymised, unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restriction: Request that we limit the processing of your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website
• Preference cookies: Remember your settings and preferences for future visits
• Marketing cookies: Used to deliver relevant advertisements (only with your consent)

You may configure your browser to reject cookies; however, this may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies as described above.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure with access controls and firewalls
• Regular security assessments and staff data protection training
• Restricted access to personal data on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and relevant authorities of any data breach as required by law.

11. Third-Party Links

Our website or communications may contain links to third-party websites, platforms, or resources. This Privacy Policy does not apply to such third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our services may be used by applicants under the age of 18 with the written consent of a parent or legal guardian. In such cases, the parent or guardian is responsible for ensuring the accuracy of information provided and for consenting to the processing of the minor’s personal data on their behalf.

We do not knowingly collect personal data from individuals under 13 years of age without verifiable parental consent.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The updated policy will include a revised effective date at the top of this document.

Continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer:

Limra Overseas Education — Data Protection

Email: support@limraedu.com

Phone: +91-94457 83333

Address: No.177, Royapettah High Road., SMS Centre 1st Floor Mylapore, Chennai – 600 004, India

Website: www.limraedu.com